A couple years ago I published a post explaining why the sound from your Onkyo receiver was out of sync with the video. Now a couple years later I have a new experience to share.
A few weeks ago my Onkyo receiver model TX-NR609 stopped producing any sound at all. I mean no TV, no Blue Ray, no Spotify, not even any static from AM or FM radio. It was looking pretty bad. Looking like I was going to be in the market for a new receiver.
Of course doing SEO work (internet marketing) for a living I trusted that Google would be able to help me out. I started searching for info about Onkyo receivers not producing any sound. I found some message boards that informed me that there was a problem with Onkyo HDMI boards. These boards are responsible for parsing signals from HDMI sources, and they can run pretty hot. Not sure why they last 2-3 years before failing but that is what is happening.
Your receiver could have other issues. But if you have run out things to try you could have a busted HDIM processor that needs to be replaced.
Get you Onkyo Receiver Working
Enough with the story. What you really want to know is how to get your receiver working again.
- Email Onkyo at parts@us.onkyo.com – You should include a copy of your receipt , and the serial number for your receiver. Do not be worried if your receipt has a purchase date older then 2 years. Onkyo seems to know they have a problem and seem to be willing to help people even if they are out of warranty
- If you are lucky you will get support person Jose Torres. Jose was very good at keeping me informed about how the process worked, and responding to my emails. Truly a really solid support person that Onkyo should be proud to have
- Jose arranged for me to be mailed a sturdy box with all the packing materials necessary to FedEx my receiver to the Onkyo repair department
- I packed my receiver up and included the information requested
- I FedEx’d my receiver on a Monday and two weeks later Onkyo had my receiver back at my house fully repaired
It might have been the living without the receiver for a couple of weeks but my receiver sounds better than ever.
Through my reading about this issue I was getting mixed reports about what happens if the HDMI processor breaks a second time. Some people online report Onkyo only offering a one time fix. Some are reporting Onkyo offering the part if not the labor to get the unit fixed. I can’t say what will happen if or when my receiver breaks again. Maybe if I get a couple two or three more years I’ll be ready for a nice upgrade.
I could go a for a receiver with blue tooth connectivity and 4k inputs. But that can wait a couple of years.
Same issue with my TX-NR609 🙁
Receiver is from 7-2011 so i hope onkyo will fix it.
Regards,
Dennis
Same issue with my TX NR 609. Out of the two year warranty Onkyo acknowledged the problem upon receiving he serial number. Repair was free, sent it to a repair centre in Germany. Onkyo : glad toe experience this kind of ethical Japanese entrepeneurship.
Thanks for the information. I used the website you referenced and submitted my claim. I own the TX-NR609 and have lost all sound as well as the Network and Firmware updates under 7. Hardware Setup are greyed out and I cannot access them. I hope to hear from Onyko soon.
I had the same problem this Summer with my TX-NR 609. Even though I purchased it in 2011 they stepped up and repaired the failed HDMI board and paid freight both ways. Works great.
Kudos to ONKYO for standing behind their product with a known failing part. Car companies could learn a lesson.
I have Onkyo TX-NR609 I own this for just 6 months its the best receiver i had,but one day the sounds just stopped suddenly even the usb always saying initializing,but theres a video when i connect it on my ps3 watching netflix, does anyone can help how can i fix it or whats the problem?i will appreciate it.thanks!
Just happened to me yesterday with my Onkyo TX-NR509. This is the dreaded Loss of Audio/Network Connection issue that effects receivers manufactured between 2009 and 2012. You’ll need to go on the Onkyo site, customer care and if your receiver qualifies they will send you a prepaid box and label that they will provide at no cost to you. Of course you’ll need to wait 7-10 days for the shipping box and another 2-3 weeks for it to be repaired and returned. So for the next 4-6 weeks I’ll be without my surround sound system, this sucks.
Thank you Sir, you just saved my day. I just sent my amplifiers data to Onkyo and I am waiting for the repair process go through..
UPDATE: They’ve added a dedicated web page for processing this particular error. Just put in your serial number and it’ll walk you through how to send it in for repair, free of charge.
http://www.onkyousa.com/Support/service_info.php
Same here and am thankful for all your postings that lead me to the recall/ repair process on Onkyo’s website. I just began the processing for shipping and repair.
Hi,
Wanted to check if there is a Onkyo Service center in the UAE asmy TX-NR609, the audio goes off and then if switched on after a few days, plays again and then goes if switched off.
Mine is from a garage sale. Payed 10 bucks and doesn’t work.
Can someone explain what Board is bad and what chip needs replaced?
Thanks!
First of all, be sure the volume is down fairly low so that you don’t blow the speakers or the unit itself if and when the sound suddenly comes back.